Are you not satisfied with something or is there something wrong with a product you ordered from us? Of course, we find that annoying. Therefore we are more than happy to help you solve the problem. Below you will find more information about our complaint’s procedure.
Complaints
First of all, always check your package carefully upon receipt. Because if you find a defect, the product is damaged or the wrong product has been delivered, you can return this product within 14 days. You can read more information about returns here.
Has something arrived damaged or wrong, and would you like a replacement item for this? Send an email to our customer service with a photo of the item and your order number.
Of course, there may also be other complaints than those described above. You can always report this to our customer service. We can be reached by telephone on working days from 9 a.m. to 5 p.m. or send an e-mail to customer
[email protected]