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Which payment methods can I use?

In the Netherlands & Belgium you can use the following payment methods:
• Ban contact
• Credit card (Visa, Mastercard and American Express)
• VVE Gift Voucher

In Germany you can use the following payment methods:
• SOFORT Überweisung
• Credit card (Visa, Mastercard and American Express)

Is it safe to pay in the Riverdale webshop?
We use a secure SSL internet connection when handling the payment. The SSL software ensures that the payment information is sent encrypted over the internet. It is therefore safe to pay in our webshop.

Are the stated prices inclusive or exclusive of VAT?
The prices stated in the webshop and on the invoice include VAT.

Will I receive a paper invoice?
All orders and payments are fully digital, so you will also receive the invoice by e-mail.

Can I still cancel my order if I have already paid for it?
Once the order has been settled, it is no longer possible to change its contents or cancel the order. You can return the order within 14 days of receipt. Your money will be refunded after receipt and inspection of the returned items. You can find more information about this in the return conditions.

How is it possible that a product disappears from my order?

A product is only reserved for you once the order has been completed. It is therefore possible that it was sold out when you wanted to checkout. If this is the case, you will receive a notification when you want to pay for your shopping cart. Riverdale obviously does everything to keep the stock up-to-date to prevent such situations.

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