Return

What is the return procedure?

If you are not satisfied with the product you have ordered, you can return it within 14 days of receipt. This period starts on the day after receipt of your order.

Fill in the return form and send it with the return shipment.

Please note: A return can only be processed if it has been received by us in its original condition including return form. If your return is accepted, you will be credited with the purchase amount within 14 days of receipt.


What are the return conditions?
You can return products within 14 days of receipt. This period starts on the day after receipt of your order.

A product will only be accepted as a return if it is returned in its original condition and packaging. If your return is accepted, you will be credited with the purchase amount within 14 days of receipt.

If the above conditions are not met, Riverdale BV reserves the right to refuse or return returned goods.

Please note: A return can only be processed if it has been received by us in its original condition.


Will I be reimbursed for the shipping costs if I return products?
The costs incurred for the return are for your own account.


Can I also return a product or order at a Riverdale point of sale?
No, unfortunately this is not possible. You can return your order, the amount will be refunded within 14 days. You can then place a new order again.


Is it possible to have my product repaired through you?
No, unfortunately this is not possible. More information about complaints and warranty can be found here.